Privacy Policy

Effective Date: May 25, 2026

Team Levine – Courtier Hypothécaire Montreal (“Team Levine”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information collected through our website and during the mortgage process.

Team Levine recognizes the importance of protecting personal information and is committed to handling personal information responsibly, professionally, and in accordance with applicable privacy expectations and obligations.

Personal information provided to Team Levine is treated as confidential and handled with care, discretion, and professionalism throughout the mortgage process.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when individuals interact with our website, submit inquiries, request mortgage-related services, book appointments, or otherwise communicate with Team Levine.

By using this website or submitting information through our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Team Levine only collects and shares personal information reasonably necessary to provide mortgage-related services, respond to inquiries, support the mortgage process, and fulfill applicable legal, regulatory, or professional obligations.

The information collected may include:
• Name
• Email address
• Phone number
• Property information
• Mortgage-related information
• Appointment details
• General financial or mortgage inquiry information voluntarily provided by the user

Team Levine does not request highly sensitive personal information such as Social Insurance Numbers, banking credentials, or government-issued identification through public website forms.

2. How We Use Personal Information

Personal information may be used for purposes including:
• Responding to inquiries
• Providing mortgage-related services and guidance
• Scheduling appointments and consultations
• Communicating regarding mortgage applications or requests
• Sending updates, reminders, and follow-up communications
• Providing educational, promotional, or marketing communications related to mortgage services
• Improving website functionality and user experience
• Maintaining internal business records and compliance obligations
• Protecting against fraud, unauthorized activity, or misuse of our services

By voluntarily providing contact information through this website, users consent to being contacted by Team Levine regarding mortgage-related services, inquiries, appointments, updates, and related communications. Users may unsubscribe from marketing communications at any time using the unsubscribe functionality included in applicable marketing emails.

If you provide personal information relating to another individual, including a co-borrower, spouse, guarantor, or other party connected to a mortgage transaction, you confirm that you have the appropriate consent or authority to provide that information.

3. Communication Methods

Team Levine may communicate with users through email, telephone, text message (SMS), virtual meeting platforms, and electronic document platforms.

Certain communications may be administrative or service-related in nature and may continue where necessary to support active inquiries, applications, or ongoing client relationships.

4. Third-Party Service Providers

Team Levine may use trusted third-party service providers to support scheduling, communication, analytics, document management, operational support, and mortgage-related services.

Personal information may also be shared, where appropriate and authorized, with lenders, mortgage insurers, appraisers, notaries or legal professionals, and service providers assisting in the mortgage process.

Team Levine may request credit-related information from credit reporting agencies where authorized or required as part of the mortgage process.

Third-party providers are expected to maintain reasonable safeguards appropriate to the sensitivity of the information handled.

Team Levine does not sell personal information to unrelated third parties.

Personal information is treated as confidential and is only shared where reasonably necessary to support mortgage-related services, transactions, legal or regulatory obligations, or authorized parts of the mortgage process, including with parties such as lenders, mortgage insurers, notaries, appraisers, and other professionals directly involved in the transaction.

Access to personal information is limited to authorized individuals and service providers who require the information to support mortgage-related services, operations, or compliance obligations.

Personal information is handled with care and confidentiality and is only accessed where reasonably necessary to support the mortgage process, related services, or applicable obligations.

5. Website Analytics and Cookies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance and functionality, analyze website traffic and visitor interactions, support advertising and marketing efforts, and better understand user engagement.

By continuing to use this website, users consent to the use of cookies and similar technologies as described in this Privacy Policy.

6. Data Security

Team Levine takes reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, or disclosure.

We may use secure technologies and trusted service providers, including encrypted communication or document-sharing platforms where appropriate.

While Team Levine takes reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users should avoid transmitting highly sensitive information through unsecured email unless specifically requested through approved secure methods.

Team Levine will never request passwords or online banking login credentials by email or text message.

If you receive suspicious communications claiming to be from Team Levine, please contact us directly before responding or sharing information.

7. Data Retention

Personal information may be retained for as long as reasonably necessary to:
• Provide mortgage-related services
• Maintain business and client records
• Meet legal, regulatory, professional, lender, or compliance obligations
• Resolve disputes or enforce agreements

Retention periods may vary depending on the nature of the information and applicable requirements.

When personal information is no longer reasonably required and applicable retention obligations have been satisfied, information may be securely deleted, destroyed, or anonymized where appropriate.

8. Third-Party Websites

This website may contain links to third-party websites or services for convenience or informational purposes.

Team Levine is not responsible for the privacy practices, content, or security of third-party websites.

Users are encouraged to review the privacy policies and terms of any external websites they visit.

9. Changes to This Privacy Policy

Team Levine reserves the right to modify or update this Privacy Policy at any time without prior notice.

Changes will become effective upon posting to this website. Continued use of the website following updates constitutes acceptance of the revised Privacy Policy.

10. Contact Information

Questions or concerns regarding this Privacy Policy or the handling of personal information may be directed to:

Team Levine – Courtier Hypothécaire Montreal
Attn: Privacy Officer
Steven Levine
1155 Rue Metcalfe, Suite 1582
Montreal, QC H3B 2V6
privacy@teamlevine.ca
support@teamlevine.ca